Introduction
Masterveil Europe is responsible for the processing of personal data handled and stored by us or by our partners. Our goal is to ensure that your personal privacy is respected and that your personal data is processed correctly. We take responsibility for ensuring that personal data processed by us is only used for intended purposes and protected against unauthorized access. All processing of personal data within Masterveil Europe complies with the EU’s General Data Protection Regulation (GDPR) which has been in effect since 25/5-2018.
Scope
The privacy policy applies when you engage with us, and in other types of contacts and communications aimed at informing and maintaining a business relationship. Below, we explain when and why we collect and store personal data, how we use it, how we securely store it, and how long it is retained.
We have a separate policy on how we handle cookies. More about this can be found under the Cookie Policy.
Collection of Personal Data
When you engage with us, visit our website, (register and/or log in to your account), make a purchase, or apply for a job with us, we collect personal data through the fulfillment of contracts and/or consent. The collected personal data consists of name, address, postal address, email address, phone number, identification information, and information about your purchase and transaction history. Additionally, Masterveil Europe may collect technical data about the devices you use, including IP address, browser type, and cookie information.
Use of Personal Data
The personal data we collect from you is used to:
- personalize your experience with us and meet your personal needs.
- provide tailored information.
- improve our website.
- enhance our customer service to meet your support needs.
- contact you via email.
- deliver goods to the correct address.
- invoice and follow up on payments.
Data Controllers
Masterveil Europe is the data controller and processes your data according to GDPR. The personal data will be processed by us only for as long as necessary to fulfill the purposes of the processing or to fulfill Masterveil Europe’s legal obligations. This includes, among other things, ensuring that:
- there is a clear purpose.
- there is a legal basis.
- the data is protected.
Security
Masterveil Europe is the sole owner of the personal data collected or when you otherwise provide your personal information to us. Your personally identifiable information will never be sold, exchanged, transferred, or shared with any other company or person for any purpose without your consent. This is done only when necessary for us to deliver your goods, process a payment, or fulfill a request from you.
We do not transfer personally identifiable information to third parties without retaining control over the information. Transfer is only made to trusted third parties who assist us in running our business, website, and payments, with the requirement that these parties agree to keep the information confidential and secure. Companies handling personal data on behalf of Masterveil Europe always sign agreements with us to ensure a high level of protection for your personal data, even with our partners.
Data Protection
Masterveil Europe values high security for your personal data and takes appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Only employees who are to perform specific tasks such as billing and/or customer service have access to personally identifiable information. The servers storing personally identifiable information are stored in a secure IT environment.
Right to Information and Right to Lodge Complaints
Provided that you do not have an ongoing order or an unsettled invoice, you have the right, in accordance with GDPR, to request access to the personal data processed about you at any time. You can:
- object to the processing of personal data.
- have incorrect personal data corrected.
- request that the processing of your personal data be restricted.
- exercise your right to data portability.
Contact Masterveil Europe as appropriate. See contact information at the top of the page.
You also have the right to lodge a complaint with the relevant supervisory authority at any time if you believe that your personal data is being processed in violation of applicable data protection legislation.
Changes to this Privacy Policy
Masterveil Europe may make changes to this policy. The latest version of the privacy policy is always available on our website.
Cookies
This cookie policy applies to Masterveil’s use of cookies on our website. This cookie policy describes the types of cookies we use on the website, why we use cookies, how you can block or delete cookies, and where you can read more about the specific cookies used.
What is a cookie?
A cookie is a small file that is saved on your computer when you visit a website. This file stores information that can be read by the website if you visit it again at a later time. Some cookies are necessary for the site to function properly. Other cookies make it easier for the visitor: They remember your login information or which language you have chosen, for example. Cookies mean you don’t have to fill in the same information again. Cookies are also used for marketing purposes as they allow the website to identify you as a returning visitor and can then provide you with a more personalized experience.